Accountability
Complaints & Grievance Procedure
Draft Document: Open for stakeholder review and feedback.
Not 1 Second is dedicated to continuous improvement and welcomes feedback, concerns, or grievances from community members, partners, and the public.
How to Submit a Concern
If you believe our standards have not been met, you may submit a formal complaint in writing to:
Governance Officer: complaints@not1second.org
Response Timeframe: Formal acknowledgement within 5 working days, with a written investigation response within 20 working days.